{"id":1092,"date":"2023-06-18T20:43:33","date_gmt":"2023-06-18T17:43:33","guid":{"rendered":"https:\/\/helpukrainians.ro\/?page_id=1092"},"modified":"2023-06-19T18:21:04","modified_gmt":"2023-06-19T15:21:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/helpukrainians.ro\/ro\/refund_returns\/","title":{"rendered":"Politica de livrare \u0219i retur"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1092\" class=\"elementor elementor-1092\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ada7ea2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ada7ea2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25bc844f\" data-id=\"25bc844f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-577d1c6d elementor-widget elementor-widget-text-editor\" data-id=\"577d1c6d\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-577d1c6d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70dc482 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70dc482\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd4173a\" data-id=\"dd4173a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-514375f elementor-widget elementor-widget-text-editor\" data-id=\"514375f\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Politica de livrare a produselor<\/strong><br \/>Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 se oblig\u0103 sa livreze bunurile c\u0103tre Cump\u0103r\u0103tor prin intermediul companiilor de curierat agreate sau a mijloacelor de transport ale Asocia\u021biei Sprijin pentru Comunitatea Ucrainean\u0103 sau \u00een sistem de rezervare \u00een magazin .<\/p>\n<p>Livrarea bunurilor se face doar pe teritoriul Rom\u00e2niei.<\/p>\n<p>Livrarea produselor se poate face \u00eentr-un interval de minimum 48 ore \u0219i maximum 60 de zile, din momentul \u00een care s-au validat toate detaliile comenzii.<\/p>\n<p>Termenele de livrare sunt afi\u0219ate pe website la fiecare produs si variaz\u0103 \u00een func\u021bie de produs. \u00cen cazul \u00een care nu poate executa Contractul, din cauza faptului c\u0103 produsul nu este\/nu mai este disponibil, Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 va informa Cump\u0103r\u0103torul despre aceast\u0103 indisponibilitate, urm\u00e2nd ca sumele de bani achitate de c\u0103tre Cump\u0103r\u0103tor pentru produsul sau serviciul indisponibil s\u0103 fie rambursate \u00een termen de maximum 30 de zile calendaristice.<\/p>\n<p>Cump\u0103r\u0103torul are obliga\u021bia s\u0103 desfac\u0103 \u0219i s\u0103 verifice din punct de vedere cantitativ \u0219i calitativ coletele, pe baza etichet\u0103rii acestora, s\u0103 desfac\u0103 \u0219i s\u0103 verifice, integritatea coletelor fragile precum \u0219i a componentelor fragile ambalate (de ex., piese din sticla) \u0219i s\u0103 aduc\u0103 la cuno\u0219tinta Asocia\u021biei Sprijin pentru Comunitatea Ucrainean\u0103 orice nereguli, \u00een cel mai scurt timp, dar nu mai mult de 48 de ore de la livrare.<\/p>\n<p>Cump\u0103r\u0103torul are dreptul s\u0103 nu accepte bunurile livrate \u00een cazul \u00een care acestea nu sunt conforme cu detaliile tehnice specificate \u00een pagina produsului. \u00cen acest caz, Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 \u00ee\u0219i asum\u0103 responsabilitatea aducerii produselor la conformitate cu detaliile din pagina produsului.<\/p>\n<p>Cump\u0103r\u0103torul va intra \u00een proprietatea bunurilor dup\u0103 efectuarea pl\u0103\u021bii, programarea livr\u0103rii \u0219i semnarea documentului de transport.<\/p>\n<p>De asemenea, consumatorul are dreptul de retur a produselor \u00een termen de 14 zile de la achizi\u021bionarea acestora.<\/p>\n<p>Rela\u021biile contractuale dintre p\u0103rti sunt guvernate de legea rom\u00e2n\u0103. Orice litigiu ivit \u00eentre Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 \u0219i Cump\u0103r\u0103tor generat de livrarea produselor \u0219i care nu poate fi rezolvat pe cale amiabil\u0103 va fi trimis spre solu\u021bionare instan\u021belor competente.<\/p>\n<p>Politica de retur\/anularea comenzilor Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 ofer\u0103 Cump\u0103r\u0103torului serviciul de returnare al produselor conform politicii interne \u0219i a legisla\u021biei \u00een vigoare. Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 \u00ee\u0219i rezerv\u0103 dreptul de a refuza un retur \u00een cazul \u00een care criteriile de retur nu sunt \u00eendeplinite \u00een \u00eentregime.<\/p>\n<p>Potrivit legisla\u021biei \u00een vigoare, Cump\u0103r\u0103torul are dreptul s\u0103 notifice \u00een scris Asocia\u021biei Sprijin pentru Comunitatea Ucrainean\u0103 c\u0103 renun\u021b\u0103 la cump\u0103rare, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 invocarea unui motiv, \u00een termen de 14 zile calendaristice de la primirea produsului, cu suportarea integral\u0103 a cheltuielilor de returnare.<\/p>\n<p>Cump\u0103r\u0103torul este informat asupra faptului c\u0103, \u00een cazul \u00een care produsele a c\u0103ror returnare prezint\u0103 urme de uzur\u0103, zg\u00e2rieturi, lovituri, \u0219ocuri mecanice, electrice sau de orice alt\u0103 natur\u0103 sau, dup\u0103 caz, accesorii lips\u0103, certificate de garan\u021bie lips\u0103, Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 \u00ee\u0219i rezerv\u0103 dreptul de a decide acceptarea returului sau de a opri o sum\u0103 din valoarea produsului, suma ce va fi comunicat\u0103 dup\u0103 evaluarea prejudiciilor aduse.<\/p>\n<p>Produsele trebuie returnate \u00een starea de produs nou \u0219i \u00eenso\u021bite de toate accesoriile (inclusiv elemente\u0219e livrate cu produsul pentru montajul si instalarea acestuia), documentele originale (factura fiscal\u0103, bon fiscal, fi\u0219\u0103 tehnic\u0103, manual de utilizare, certificat de garan\u021bie etc), bine \u0219i corespunz\u0103tor ambalate \u0219i protejate pentru transport.<\/p>\n<p>\u00cen cazul exercit\u0103rii dreptului legal de returnare a produsului, rambursarea contravalorii acestuia se va face \u00een cel mult 30 de zile de la data solicit\u0103rii returului, prin aceea\u0219i metod\u0103 de plat\u0103 sau printr-o alta metoda agreata de Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 \u0219i care asigur\u0103 restituirea integral\u0103 a pre\u021bului achitat.<\/p>\n<p>Rela\u021biile contractuale dintre p\u0103rti sunt guvernate de legea rom\u00e2n\u0103. Orice litigiu ivit \u00eentre Asocia\u021bia Sprijin pentru Comunitatea Ucrainean\u0103 \u0219i Cump\u0103r\u0103tor generat de returnarea produselor \u0219i care nu poate fi rezolvat pe cale amiabil\u0103 va fi trimis spre solu\u021bionare instan\u021belor competente.<\/p>\n<p>Pentru ob\u021binerea detaliilor suplimentare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin e-mail la adresa <a href=\"mailto:info@helpukrainians.ro\" target=\"_new\">info@helpukrainians.ro<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Product Delivery Policy The Association for Support of the Ukrainian Community undertakes to deliver the goods to the Buyer through approved courier companies or the transportation means of the Association for Support of the Ukrainian Community or through in-store booking system. Delivery of goods is made only within Romania. Delivery of products can be made [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1092","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy &#187; HelpUkrainians Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helpukrainians.ro\/ro\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Product Delivery Policy The Association for Support of the Ukrainian Community undertakes to deliver the goods to the Buyer through approved courier companies or the transportation means of the Association for Support of the Ukrainian Community or through in-store booking system. 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